Returns & Warranty
Everything we sell is supplied on a pre-order basis. These are the terms that apply to your order — stated plainly, before you buy.
Pre-order and delivery
All products are supplied on a pre-order basis. Please allow3–4 weeks from order confirmation for delivery. Orders cannot be cancelled once procurement and shipping have begun.
48-hour inspection window
Inspect your device as soon as it arrives. If it is damaged, defective, or significantly different from what was ordered, report it to us within48 hours of receiving it and we will arrange a replacement or a full refund.
14-day defect warranty
Hardware faults that appear in normal use within 14 days of delivery will be repaired or replaced at no cost to you.
The warranty does not cover:
- Physical damage, including cracked or broken screens
- Water or liquid damage
- Battery degradation on any device not sold as new
- Cosmetic wear on any device not sold as new
- Damage caused by unauthorised repair or modification
Refunds
Approved refunds are processed using the original payment method within7–14 business days after we have inspected and confirmed the issue.
Device condition
Every listing states its condition, grade, network lock status, SIM type, battery health, and warranty period before you order. Where a device is refurbished, the listing says so. If any of this is unclear on a listing, ask us before ordering — we would rather answer the question than process a return.
How to make a claim
Message us on WhatsAppor email help@radiantalphadigital.com with your order reference and a description of the problem. Photographs or a short video help us resolve things faster.